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INGLÊS PARA AGENTES DE VIAGENS ENGLISH FOR TRAVEL AND TOUR OPERATORS 17.01 | Línguas - Inglês
17.01 | Languages - English
Requirements
No Requirements

Nowadays knowing how to communicate and respond quickly and effectively in English is an asset in many sectors of our economy but in
the travel and tourism industry it is a must! Thus, Get Training decided to create this English course for professionals who work or want to
work in this industry.

CONTENTS
OBJECTIVES
Module 1 - Package and Group Tours Module 5 - Car Rental
Develop and improve the four key components of - Introduction - Benefits of Car Rental
communication: understanding, oral expression, reading and - Planning a group tour - Growth of Car Rental
writing through the domain of the specific vocabulary (used - Tariffs
in this industry) and the English grammar rules.
Module 2 - Short Breaks, Special - Car Groups
Interest Holidays, Theme Parks, - Fuel Consumption
ADDRESSEES Holiday Centres, Accommodation - Car Rental Insurance
and Theatre Reservations - Organising Car Rental
Travel supervisors, travel agents, airport staff and - Short Breaks
professionals who work directly or indirectly in the travel and Module 6 - Ferry Services and
tourism industry. - Special Interest Holidays
- Useful Addresses Railways
- National Parks - Ferry Services
- Skiing - Making the Reservation
- Holiday Centres/Hotels - Railways
- Acommodation
- Theatre Reservations Module 7 - Airlines
- Organising an Itinerary
Module 3 - Coaching and Incoming
Tourism Module 8 - Skills
- Coaching - Skills Required to Work in a Travel
- European Coach Holidays Agency
- Making a Reservations - Product Benefits For the Client
- Incoming Tourism - Using the Telephone
- Sales Techniques in the Office
Module 4 - Cruising - Identifying the Client’s Needs
INFORMATION - Factors in Cruise Costs - Closing the Sale
Hours: 120h - Some Nautical Terms - After Sales Service
Time: See Training Plan - International River Cruise - Client Relations
Material Delivered: Training Support Material Destinations - Time Management
Training: Attendance Required - Ocean, River and Canal Cruising
Regime: Working Hours / Post-Working Hours - Client Information on Cruising
- Cruising Areas

METHODOLOGIES

The methodologies to be used by the trainer shall
be active, encouraging students to participate.
Current language and daily situations will be used.
Listening techniques and the implementation of
written tests will be privileged.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 19