Page 809 - Get_Training_Catalogo_presencial_2026

CUSTOMER CARE TECHNIQUES FOR HOTEL
RECEPTIONISTS 08 | Restauração e Hotelaria

08 | Restaurant and Hotel Management
Requirements
No Requirements

An hotel receptionist is the professional responsible for the reception service, touristic information, bookings and welcoming customers into
a hotel, providing a quality service and the satisfaction of the customers/guests, assuring the company promotion and the contact with the
outside.

CONTENTS
OBJECTIVES
Module 1 - Booking Service
This course intends to provide trainees with a set of - Booking Requests
operational skills which will enable them to provide a - Booking Operations
welcoming customer service, support customer service,
tourist information service, besides developing of booking Module 2 - Welcoming and Hosting Customers
service and accommodation management procedures in a
hotel. - Customer Hosting and Check-in
- Follow-up in Customers Stay
- Receiving Customers Claims and Complaints and Provide Solutions
ADDRESSEES - Providing Touristic Information

Tourism professionals intending to update, deepen - Providing Support in Tourist Trips and in the Organization of Tourist Activities
knowledges and/or strengthen technical skills; everyone
intending to start their professional activity in this area. Module 3 - Communication and Relationship with the Customer
- Managing Outside Relations and Promotion of Services of the Hotel Unit
- Ensuring Front Office Services
- Customer Check-out
Module 4 - Technical and Administrative Activities Related to Hotel Reception
- Technical, Administrative and Safety Activities of Reception Services
- Organization, Safety and Maintenance of the Workplace
- Night Auditor

INFORMATION

Hours: 40h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

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