Page 1073 - Get_Training_Catalogo_presencial_2026

BANK TELLER 15 | Banca e Seguros
15 | Banking and Insurance
Requirements
Knowledge on Banking Operations

Bank Tellers are the image of a bank in front of anyone who enters in the institution. They are the first to contact customers, to provide
maintenance services in what concerns banking operations and to suggest investment products. Due to their role and status in the bank,
bank tellers are considered one of the most important parts of the bank institution.

CONTENTS
OBJECTIVES
Module 1 - Banker Objectives Module 8 - Methods of Payment
At the end of this training course, trainees will be able to - Standards and Characteristics of the - Methods of Payment and Bank
acknowledge the role of bank teller; to prepare daily work; Occupation Transfers
to manage money and security items; to process bank - General Standards and Rules of
transactions; to balance money; to avoid frauds and losses Module 9 - Selling Banking Products
and to know banking practice code. Banks in Angola
- Internal Relations with the Bank and Selling Financial Products
- Different Bank Products
ADDRESSEES Module 2 - Structure of the Financial
System Module 10 - Credit Operations,
Bankers, Administrative collaborators and everyone who Banking Transfers Rules and
wants to know more on the subject. - Concept of the Financial System
Standards
Module 3 - Organisational Chart of a - Definition and Type of Bank Transfers
Credit Institution - Differences between Transfers and
- Department Description of a Bank Direct Debits
- Administrative Area - EEI
- Financial Area - Types of Transfers
- Commercial Area - Elements of a Banking Transfer
- Administration Board - SWIFT
- IBAN
Module 4 - Regular / Basic Banking - BIC
Operations
- Back Office and Front Office Module 11 - Documentary Collections
Operations - Simple
- Agencies and Respective Essential - Documentary
Members - Diversities of Collections
INFORMATION - Duties in a Bank Agency
Hours: 20h - Bank Account Module 12 - Rules and Payments and
Time: See Training Plan International Collections
Material Delivered: Training Support Material Module 5 - Bank Deposits - International Trade Payment Methods
Training: Attendance Required - Types of Bank Deposits - Advance Payment
Regime: Working Hours / Post-Working Hours - Cheques - Payment by Documentary Collection
- Banking Notes (Bills of Exchange; - Payment by Letter of Credit
Promissory Notes)
Module 13 - International
Module 6 - Other Banking Services Financing
METHODOLOGIES - Deep Notions on Interest Rates - Bank Guarantees

Methodologies used by the trainer will be - Rates and Calculation of Interests - Bank Guarantee Letters
- Forfaiting
- Simple Interests Calculation
expository, demonstrative and/or active, favouring - Composed Interests Calculation
the latter whenever possible. - Calculation of Continuously Module 14 - Exchange
Composed Interests - Exchange Differences
- Nominal and Real Interest Rates
- Promissory Notes Module 15 - Code of Conduct of Inter-
- Financial Products to Capture banking Markets
Resources - Banking Terms and Language
(Inter-banking Abbreviations and
Module 7 - Cash Operations Glossaries)
- Bank Teller

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 11