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WORKSHOP - ISO 9001:2008 FAMILY STANDARDS 02 | Ambiente, Saúde e Segurança no Trabalho
02 | Environment, Health and Safety at Work
Requirements
Knowledge on Quality Management

Certification of management system by quality in accordance with standard 9001 allows demonstrating commitment of institutions with
quality and satisfaction of their customers.

CONTENTS
OBJECTIVES
Module 1 - Objectives of ISO Standards
At the end of this workshop, trainees will have acquired a - Quality Management
general view of ISO 9001:2008 objectives and requirements. - Advantages

Module 2 - Implementing Quality Management
ADDRESSEES
- Document Procedures
Businesspeople; senior managers; technical and - Operational Procedures
administrative collaborators; everyone interested in acquiring
skills on quality procedures and standards on services. Module 3 - Quality in Services
- Procedures and Strategies
Module 4 - Customer Loyalty
- Design Customer Loyalty Programs
- Sustainability of Customers
- Balanced Scored
- Value Recard
- Analysis of Risk Values

INFORMATION

Hours: 6h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 191