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ORAL AND WRITTEN COMMUNICATION TECHNIQUES 01 | Funções de Suporte Administrativo
01 | Administrative Support Functions
Requirements
No Requirements

Technological advances and new market trends have increased the importance of written and oral communication in corporate environment.
One needs to be aware that to communicate properly is not only to adequately give or receive certain information. To communicate well is
also to see, hear and feel.

CONTENTS
OBJECTIVES
Module 1 - Communication Process
At the end of this training course, all trainees will have - Importance
acquired communication skills in working context, - Characteristics
especially in what concerns expression, interpretation and - Concepts
comprehension in formal and informal contexts.
- Communication Scheme
- Communication Elements
ADDRESSEES - Barriers to Communication
Administrative assistants, secretary assistants and everyone Module 2 - Principles Communication
interested on this sector.
- Verbal Communication
- Non-verbal Communication
- Direct and Indirect Communication
- Internal Communication
- External Communication

Module 3 - Communication Style
- Essential Qualities of the Text
- Language Flaws

Module 4 - Media
- Concepts
- Types of Media
- Culture and Mass Communication
- Manipulation Through Mass Communication
INFORMATION Module 5 - Useful Current Texts

Hours: 20h - Letter
Time: See Training Plan - Minute
Material Delivered: Training Support Material - Circular
Training: Attendance Required - Memo
Regime: Working Hours / Post-Working Hours - Service Order
- Service Information
- Dispatch
- E-mail
- Official Documents
METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 17