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SERVICE TO THE PUBLIC (PORTUGAL) 01 | Funções de Suporte Administrativo
01 | Administrative Support Functions
Requirements
No Requirements

Service to the public has a fundamental role in any company turnover. Service has a direct influence in turnover and also in the loyalty of
customers and in the image projected by the company.

CONTENTS
OBJECTIVES
Module 1 - Service to the Public
At the end of this training course, all trainees will have the - Introduction
necessary skills to master personal attendance service - Attendance Service Principles
techniques and act efficiently, by adopting behaviours that - Attendance Service - Multiple Tasks
are adequate to an excellence service.
- Environmental Conditions for a Good Attendance Service
- Rules for an Effective Attendance Service
ADDRESSEES
Module 2 - Profile and Functions of the Attendance Service Professional
Reception and public attendance service professionals and - Professional Attendance Service Characteristics / Qualities
everyone interested on this subject.
- Fundamentals for an Attendance Assistant

Module 3 - Stages of Attendance Service
- Initial Approach
- Service Provision
- Farewell
Module 4 - Communication
- Types of Communication
- Communication Styles
- Errors to be Avoided
- Elements to Register
- Types of Customers
- Physical Communication

INFORMATION

Hours: 100h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodology used by the trainer will be expository,
demonstrative and/or active, favouring the latter
whenever possible. There will also be attendance
simulations.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 15