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ASSERTIVENESS - HOW TO ADRESS PEOPLE 05 | Foro Comportamental
05 | Behavioural Context
Requirements
No Requirements

Assertiveness involves a direct communication of our needs, wills and opinions, without interfering with others liberties. An assertive
person is someone who expresses his/her thoughts and wishes as directly as possible, and is able to assert his/her rights and choose the
adequate behaviour and attitude according to each situation, place and moment.

CONTENTS
OBJECTIVES
Module 1 - Effective Communication in Interpersonal Relationship
At the end of this training course, trainees will be able to - Effective Communication – Characteristics and Advantages
recognize the importance of assertiveness as a way of - Comparing Communication Styles
improving communication effectiveness, at the interpersonal - Assertive and Non-assertive Communication
and organizational levels; to use concepts and the training
model for the development of assertiveness and to
use self-knowledge to improve the control of assertive Module 2 - Conflict Management
behaviours; to analyse the determining factors in a conflict - Definition of Conflict
situation and to adopt a forced management approach. - Strategies for Conflict Resolution

Module 3 - Assertiveness in Interpersonal Relationship
ADDRESSEES - Definition of Assertiveness
Everyone who intends to develop interpersonal skills in - Singularities and Advantages of the Assertive Profile
social and professional contexts. - Assertive Verbalizations
- Examples of Assertive Communication
- Categories of Assertive Behaviour
- Characteristics of an Assertive Person

Module 4 - Assertiveness in Social and Professional Context
- Assertive and Non-assertive Behaviour
- Techniques to Train Assertiveness

INFORMATION

Hours: 30h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 5