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CONFLICT MANAGEMENT AND PREVENTION 05 | Foro Comportamental
05 | Behavioural Context
Requirements
No Requirements

Conflict management tends to grow nowadays in organizations, as more importance is being given to people who work in it. Since individuals
represent the differentiation factor between companies, it is in the company best interest that conflicts which involves it stop being a
problem, as they can decrease productivity of individuals and, consequently, of the companies.

CONTENTS
OBJECTIVES
Module 1 - Negotiation
At the end of this training course, trainees will have acquired - What is negotiation?
conflict resolution skills, as well as attitudes and behaviours - Key Negotiation Concepts
that will help avoiding blockades and escaping from conflict - How do you prepare a negotiation?
situations.
- Strategies and business tactics
- Intervention by third parties
ADDRESSEES - Some common mistakes in trading

Managers and leaders to who conflict resolution and Module 2 - Conflicts
negotiation are an important part of their professional
activity, especially in relation with management and - What are conflicts?
coordination of human resources. - Situations that generate conflicts
- What are the key strategies in conflict management?
- Potential positive and negative effects of the conflict

Module 3 - Exercises
- Conflict resolution exercises

INFORMATION

Hours: 20h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 7