Page 489 - Get_Training_Catalogo_presencial_2026

EMOTIONAL INTELLIGENCE 05 | Foro Comportamental
05 | Behavioural Context
Requirements
No Requirements

Emotional intelligence is the ability of recognizing our own and others feelings and be able to deal with them. A person with high emotional
intelligence is someone who can recognize other people feelings not as his/her own feelings, but as part of interpersonal relations.

CONTENTS
OBJECTIVES
Module 1 - Emotional Intelligence Model and its Applications
At the end of this training course, trainees will be able to - Impact of Emotional Intelligence in the World of Organizations
take conscience of their emotional skills; to explore their - Analysing and Recognizing One’s Own Emotional Potential
emotional potential to increase professional skills and job - Managing Emotions Intelligently
satisfaction; to develop their emotional intelligence skills.
- Definition of Personal and/or Professional Goals

ADDRESSEES Module 2 - Joint Reflection on Strengths and Weaknesses
- Understanding Emotions
Individuals intending to train emotional intelligence strategies - Developing an Adequate Expression of Emotions
within the context of personal, professional and social
development; professionals carrying out people management - Increasing Self-confidence
and training functions. - Understanding and Managing other People’ Emotions
- Understanding Others
Module 3 - Optimising Relationships between Customer/Head Office and
Co-workers
- How to Openly Express One’s Opinion without Offending Anyone or Blocking
Communication
- Exercising Management of Conflict Situations
- Establishing an Individual Progress Plan of Emotional Intelligence

INFORMATION

Hours: 30h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 49