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HIGH PERFORMANCE IN WORKING TEAMS                                                 05 | Foro Comportamental
                                                                                           05 | Behavioural Context
         Requirements
         No Requirements







          After various researches having been performed, to identify the features of the future professional, all point to the ability to work in teams.
          This course will enable trainees to develop skills to work in high-performance teams and thus, contribute to making a more competitive
          organization.





                                                            CONTENTS
             OBJECTIVES
                                                            Module 1 - Conflict Resolution   - Routine Tasks that Consume more
             This training “High performance in working teams” is   amongst teams         Time
             intended to raise awareness among trainees in the topics   - Activity 1:  Brainstorming: What   - Identify what you do best, delegate
             such as: conflict resolution between teams; taking on   situations / issues may convey   what others know how to do best
             decisions; delegating tasks / assigning activities to the right
             people; increasing  autonomy; ability to analyze complex   in team disputes?  How to Solve   - Types of delegation (S.Covey)
             situations; detecting enhancement opportunities and   Them? How to face a conflict   - Delegate Methods
             following up on employees’ careers.             situation?                   - Delegate Results
                                                             - Methods for Addressing disputes   - Learn how to delegate tasks
                                                             among teams                  - Selecting the right person
             ADDRESSEES                                      - Evaluation and Description of   - Evaluate the skills of subordinates
             This training is aimed at all people interested in this subject.  Individual Behavior - in a conflict   - Start the less important tasks
                                                             situation                    - Report the reason for such task
                                                             - Dealing with a Conflict in a positive   - Ensure the possibility of task
                                                             manner                       execution
                                                             - Strategies and forms of solving the   - Always delegate an entire Task
                                                             problems                     Fully
                                                              - Avoiding Conflict         - Barriers to Delegation
                                                             - Being relaxed and  an unhurried   - Following-up Actions and
                                                             worker                       Monitoring of Delegated Activities
                                                             - Minimizing differences and   - No prying - “Hands Off”
                                                             Focusing on Problem Solving   - Informal Follow up Meetings
                                                             satisfying the other party   - Final Evaluation Meetings
                                                             - Domination - Solving one’s own
                                                             Interests                  Module 4 - Monitoring careers
                                                             - Mutual Concession - Both Parties   - Making the Monitoring of Your
             INFORMATION                                     give in as to gain something else in   Career
             Hours: 30h                                      return (give and take)       - Definition of Individual Objectives
             Time: See Training Plan                         - Integration – Acceptable and   for Each Employee
             Material Delivered: Training Support Material   honest agreement among parties  - Show Interest in Development
             Training: Attendance Required                                                Employee
             Regime: Working Hours / Post-Working Hours     Module 2 - Principles for Decision   - Within Career Development
                                                            Making                        Expectations of Sonangol EP and Its
                                                             - Natural underlying principles for   Subsidiaries
                                                             Decision Making - Distinguished   - Career Model
                                                             Behaviors vs Decision Making:  - Training Plan and Training
             METHODOLOGIES                                   - Initiative for Decision Making  Programs

             Methodologies used by the trainer will be       - Fear in taking on a decision (for   - Monitor the evolution of the
                                                                                          development of specific Generic
                                                             the superior);
             expository, demonstrative and/or active, favouring   - Methods in order to Improve   Skills of Sonangol EP Development
             the latter whenever possible.                   Decision Making              Process and Its Subsidiaries
                                                             - Identifying Adverse Trends  Generic:
                                                                                          - Customer Orientation
                                                            Module 3 - Learning to Delegate   - Teamwork / Interpersonal
                                                            Tasks                         Relationship
                                                             - What may or may not be     - Dedication / Cooperation
                                                             delegated?                   - Problem Solving Capacity








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