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RESTAURANT, CUSTOMER AND
INFORMATION SERVICE 08 | Restauração e Hotelaria

08 | Restaurant and Hotel Management
Requirements
No Requirements

Competition in the restoration area is increasing and establishments have to distinguish themselves through a quality service. Get Training
has created the restaurant, customer and information service course to provide trainees with the necessary skills to perform their functions
in the restoration area.

CONTENTS
OBJECTIVES
Module 1 - Methods and Styles of Table Service
At the end of this training course, trainees will be able to - Different Types of Service
provide an excellent customer service and to differentiate - American Service
different methods and styles of table service.
- Direct English Service
- Indirect English Service
ADDRESSEES - French Service
- Russian Service
Professionals intending to acquire/recycle knowledge in this - Snack Bar
area.
- Buffet
Module 2 - Customer Service Professional
- Professional Profile
- First Impression
- Presentation
- Typology of Waiter Function
- Waiter Functions
- Welcoming Customers

Module 3 - Protocol in Customer Service
- Protocol Rules
- Organization of the Elements in the Menu
- Take Requests
- Filling Books/Tickets
- Service Software
INFORMATION

Hours: 40h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 3