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COMMUNICATION IN CRISIS TIME 01 | Funções de Suporte Administrativo
01 | Administrative Support Functions
Requirements
No Requirements

In time of crisis, it is especially necessary to properly manage the communication with those around; customers, suppliers, directors,
employees and shareholders. So the company has to manage internal and external messages, keep people informed of developments
affecting the organization, as well as measures that may affect. Only the can be neutralized the negative effects of rumors and inaccurate
information.

CONTENTS
OBJECTIVES
- Crisis Communication
This course aims to equip the trainees of knowledge to allow - What is it?
them to communicate in time of crisis. - How to Overcome
- Types of Crisis
ADDRESSEES - The Organization of Communication Internally and Externally
- Communicate with Employees in Times of Crise
This course is intended for directors of communication, - Institutional Presentation, and Presentation with Social Media
responsible of human resources; responsible of labour - Techniques of Responses to Journalists
relations and to all interested parties.
- Techniques for Responding to Hostile Public
- The “Follow up” After the Critical Point.
- The Trust as “Critical Assets” in Time of Crisis
- The Crisis as Opportunity

INFORMATION

Hours: 30h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 47