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WORKSHOP - SECRETARIAT 01 | Funções de Suporte Administrativo
01 | Administrative Support Functions
Requirements
No Requirements

Secretariat workshop aims to prepare administrative assistants and secretaries to their four main activity areas (assistance, archive,
administrative organisations, public relations and protocol).
This workshop aims people interested in standing out in work environment and who have a position that requires a great level of confidence
and direct contact with executive leaders of the company and external customers.

CONTENTS
OBJECTIVES
Module 1 - Administrative Organization
At the end of this workshop, trainees will be able to - Definition of Secretariat
effectively perform all duties related with this function. - Types of Secretariat
Trainee will be able to be a secretary professional, taknig - Functions of Secretariat
initiative and advancing solutions.
- Types of Secretaries on Services
- Behaviour / Presentation
ADDRESSEES
Module 2 - Service to the Public
Secretaries; assistants; experienced administrative - Techniques Used in Secretariat
collaborators who want to improve their skills in different
domains. - Specific Duties of Secretariat
- Answering the Phone
Module 3 - Archive
- Correspondence
- Receiving Correspondence
- Organization of Processes
- Commercial Writing - Summary / Examples
Module 4 - Public Relations and Protocol
- Definition and Characteristics
- Internal Public Relations
- External Public Relations

INFORMATION

Hours: 6h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 49