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WORKSHOP - ADMINISTRATIVE TECHNIQUES 01 | Funções de Suporte Administrativo
01 | Administrative Support Functions
Requirements
No Requirements

Administrative techniques are processes that assist the daily operations of the company, with the purpose of standardising routines, ease
work and effective communication. This workshop gives trainees technical and administrative knowledge that will allow them to develop
their functions with quality and efficacy.

CONTENTS
OBJECTIVES
Module 1 - Organisation and Administrative Techniques
At the end of this workshop, trainees shall be able to develop - Definition of Administrative Secretariat
quality administrative functions. - Types of Administrative Secretariat
- Functions of Administrative Secretariat
ADDRESSEES - Types of Administrative Secretaries on Services
- Professional and Moral Qualities Required in Administrative Secretariat
Administrative assistants, clerical assistants, receptionists - Professional Code of Ethics
and everyone interested on this sector. - Behaviour / Presentation

Module 2 - Service to the Public
- Techniques Used in Secretariat
- Specific Duties of Secretariat
- Time Management
- Communication Skills
- Answering the Phone
Module 3 - Time Organisation and Management
- Objectives of a Time Organisation and Management Program
- Establishing a Priorities Scale
- Wrong Working Habits
- Organisation of Daily Tasks
- Time Losses
- Work Simplification Methods

INFORMATION

Hours: 6h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 51