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ETIQUETTE AND MANNERS 05 | Foro Comportamental
05 | Behavioural Context
Requirements
No requirements

This course emphasizes ethical values and human respect. Good personal or professional manners represent a way to reach success.
Adequate attitudes in adequate moments generate positive results.

CONTENTS
OBJECTIVES
Module 1 - Setting up a Personal and Professional Image
At the end of this training course, trainees will be - Personal Marketing
able to improve personal marketing and interpersonal - First Impression
communication; to dress properly, adopting a successful - Initial Impression
executive look; to present themselves efficiently in
professional meetings, events and lectures; to know the - Maintenance of Impression
basic rules of table etiquette and use them in business
lunches or dinners. Module 2 - Professional Success Differential
- Business Etiquette
- Similarities between Internal and External Beauty
ADDRESSEES - Expectations in Communication
Directors, managers, supervisors, secretaries, vendors, - Procedures in Interpersonal Relationships (Phone, Meetings, Gifts)
commercial assistants and all professionals interested in - Courtesy and Coexistence Rules
developing skills in this area.
Module 3 - How to Dress Properly
- Appearance
- Psychological Factor of Clothing
- An Executive Look
- Psychological Meaning of Colours for the Human Being

Module 4 - How to Behave in Business Events
- Table Etiquette
- Business Meals
- Cocktails/ Drinks
- Handling Tableware
- Considerations on Drinks
INFORMATION - Guest Commandments
Hours: 20h
Time: See Training Plan
Material Delivered: Training Support Material
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

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