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LABOUR DISPUTE RESOLUTION 06 | Recursos Humanos
06 | Human Resources
Requirements
No Requirements

In organizations, conflicts are arise because there is not always agreement concerning interests and opinions. Thus, the involved parties
seek for a way to avoid conflict tension. There are several ways to deal with dispute; however, in the face of certain situations, they prove
to be inappropriate. Understanding what is behind conflicts, its origin and the process of negotiation as a way of solving them encourages
effectiveness in the prevention and resolution of disputes.

CONTENTS
OBJECTIVES
Module 1 - Conflict in Organizations
At the end of this training course, trainees will have acquired - Definition of Conflict
technical skills to manage the negotiation process effectively - Conflict Visions
and efficiently, understanding the importance of adaptive - Types of Conflict
conflict management in professional relation.
- Conflict Model

ADDRESSEES Module 2 - Negotiation as a Way of Resolving Disputes
- The Process of Negotiation
Professionals intending to develop negotiation and conflict - Factors that Condition Negotiation
management skills.
- Steps in the Negotiation Process
- Decision-making Biases in the Process of Negotiation
- Steps for a Successful Negotiation
Module 3 - Behaviour and Conflicts Between Groups
- Definition of Group
- Functional and Dysfunctional Conflicts
- Reasons for Disputes Between Groups
- Consequences of Disputes Between Groups
- Resolving Disputes Between Groups
- Functional Conflicts
Module 4 - Power
- Definition of Power
- Characteristics of Power
- Bases of Power in Organizational Context
INFORMATION - Dependence: the Key of Power
Hours: 24h - Relational Nature of Power
Time: See Training Plan - Classification of Power
Material Delivered: Training Support Material - Influence Among Individuals
Training: Attendance Required
Regime: Working Hours / Post-Working Hours

METHODOLOGIES

Methodologies used by the trainer will be
expository, demonstrative and/or active, favouring
the latter whenever possible.

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