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ADMINISTRATIVE ASSISTANT WITHIN
ORGANISATIONS 01 | Funções de Suporte Administrativo

01 | Administrative Support Functions
Requirements
No Requirements

Administrative Assistant is the professional that, based on adequate procedures and techniques, performs administrative tasks related with
the functioning of organisations following standards and guidelines previously established.

CONTENTS
OBJECTIVES
Module 1 - Organisational Culture Module 5 - Ethics and Professional
Administrative Assistant training course aims to give trainees - Definition of Organisational Culture Standards
knowledge that allow to develop competences within - Factors that Influence - Ethics
administrative scope.
Organisational Culture - Standards
- Components of Organisational
ADDRESSEES Culture Module 6 - Management and
- Differences Between Control of Stress
Technicians and other employees, especially administrative Organisational Situation and - Definition and Types of Stress
assistants with functions of administrative support and Organisational Culture - Alert Signs
secretariat in several sectors.
- Stress Stages
Module 2 - Administrative Assistant - Anti-Stress Measures in the
- Definition of Administrative Organisation
Assistant - Stress Reaction Exercise
- Mandatory qualities to Be an
Administrative Assistant Module 7 - Communication
- Recommended Attitudes and - Concept of Communication
Behaviours - Functions of Communication in
- Dress Code of a Professional Organisations
Administrative - Communication Instruments
- Effective Organisation of the - Communication Elements
Agenda - Communicate Within Company

Module 3 - Time Management and Module 8 - Public Relations
Definition of Priorities - Definition of Public Relations
- Work Planning - Means of Public Relations
INFORMATION - How to Manage your Agenda - Objectives of Internal Public
Hours: 20h - Situations that Allow Waste of Relations
Time: See Training Plan Time - Means of Public Relations within
Material Delivered: Training Support Material - Establishing and Scaling Priorities Organisations
Training: Attendance Required - Basic Procedures for Improving
Regime: Working Hours / Post-Working Hours Time Management
- Work Simplification Methods
- Time Management Exercises
Module 4 - Administrative Manual
METHODOLOGIES - Definition of Administrative Manual

Methodologies used by the trainer will be - Advantages of Administrative
Manual
expository, demonstrative and/or active, favouring - Disadvantages of Administrative
the latter whenever possible. Manual
- Types of Administrative Manuals
- Structure of the Manual

ANGOLA +244 225 400 399 | www.get-ao.com ∙ PORTUGAL +351 244 820 630 | www.get-pt.pt ∙ MOÇAMBIQUE +258 857 367 374 | www.get-mz.com 31